Return policy
Return Policy
Effective & Last Updated: June 22, 2026
At Seaside Appliance World, we want you to be confident in your purchase. Because we specialize in scratch-and-dent, open-box, and overstock appliances, please review this Return Policy carefully so you know exactly what to expect. This policy works together with our Terms & Conditions.
Quick Summary
30 Days to Return
Return most items within 30 days of delivery or pickup.
Money-Back Guarantee
Not working? Repair, replacement, or full refund within 30 days.
1-Year Warranty
Most appliances carry the standard one-year manufacturer’s warranty.
Cosmetic = The Discount
Disclosed scratches and dents are why you save — not grounds for return.
1. 30-Day Return Window
You may return most items within 30 days of delivery or pickup. To be eligible, the item must be in the same condition as when you received it, with all original parts and accessories.
2. 30-Day Functional Money-Back Guarantee
We stand behind the functionality of every appliance we sell. If your appliance is functionally not working — meaning it fails to power on or perform its core function — let us know within 30 days of delivery or pickup, and we will repair it, replace it, or provide a full refund.
This guarantee covers functional failure only. It does not cover cosmetic conditions, normal wear, misuse, improper installation, damage that happens after delivery, or damage caused by the customer.
3. One-Year Manufacturer’s Warranty
Most appliances we sell are covered by the standard one-year manufacturer’s warranty, provided by the manufacturer under its own terms. This warranty is offered by the manufacturer, not by Seaside Appliance World, and claims are handled directly by the manufacturer. Coverage may vary by item — just ask us about a specific unit. We recommend registering your appliance with the manufacturer after purchase.
4. Cosmetic Condition
Our appliances are sold at a discount because they may have cosmetic imperfections such as scratches, dents, dings, scuffs, or damaged packaging. These imperfections are expected and are not defects. Any cosmetic condition disclosed at the time of sale is not a valid reason for return, refund, or price adjustment. Product photos may show the model rather than your exact unit.
5. Restocking Fees & Return Transportation
If you return a non-defective item simply because you changed your mind, a restocking fee may apply. Any restocking fee will be clearly disclosed before your return is completed. For non-defective returns, you are responsible for return transportation costs unless the return is due to our error.
There is no restocking fee for items returned because of a functional failure covered by our 30-Day Functional Money-Back Guarantee.
6. Items That Cannot Be Returned
Some items are final sale and cannot be returned, including clearance items and special orders. Any non-returnable item will be clearly identified at the time of sale.
7. Damaged or Defective on Delivery
Please inspect your appliance at the time of delivery or pickup and note any new damage on the delivery receipt before signing. If you discover concealed damage afterward, contact us within 48 hours of receiving the item so we can make it right.
8. Delivery, Installation & Haul-Away Fees
Fees for delivery, installation, and haul-away cover services we have already performed and are non-refundable on non-defective returns. If your return is due to a functional failure covered by our guarantee or to our error, we will arrange the repair, replacement, or refund at no additional service charge to you.
9. How to Start a Return
To request a return, contact us with your order number and a description of the issue. Photos are helpful. We’ll walk you through the next steps, including how and where to return the item.
Phone: (850) 407-2140
Email: contact@seasideapplianceworld.com
10. Refunds
Once we receive and inspect your returned item, we’ll process your refund to your original payment method. Refunds typically post within 5–10 business days, depending on your bank or card issuer. We’ll let you know if your return doesn’t qualify for a refund and why.
11. Exchanges
Need a different unit instead of a refund? Contact us and we’ll help you find a replacement, subject to availability. Because many of our items are one-of-a-kind, an identical exchange may not always be possible.
Contact Information
Seaside Appliance World
1833 N East Ave, Panama City, FL 32405
Phone: (850) 407-2140
Email: contact@seasideapplianceworld.com
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